PRIVACY POLICY

All incoming orders will be made in November and send out beginning of December.

Christmas order Cut out date 10th November

Please make sure you place your order in time for me to create it for you. ♡

It all started with a dream.

To create, to travel and to share.

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I had a vision that I wanted to create something with my hands. Something meaningful and precious. Something with story behind.

So I followed my intuition and made little steps to learn how to create jewellery.

I believe that every piece that I create with my hands is for someone out there. Person also who have story, person who follows their dreams, person that deserves the best.

Its have been a wonderful Journey and still continuous and I am truly grateful that I have amazing customers that supports my work and let me to express myself trough this art form - Jewellery.

Thank you so much for supporting my dreams, Ieva Dzerve. ♡

Made to Order update

Christmas cutout date 10th of November.

Please, remember Christmas is the busiest time and because I create everything from scratch and individual upon order it takes more time.

All jewellery is made from scratch one by one individually for customer.

*At the moment making time is 2.5-4 weeks.

I am one person/ jeweller behind this brand so I try to navigate trough all your orders and requests. Also my wishes is to finish these pieces so they arrive for Christmas. :)

Handcrafted from scratch

All of my made jewelry is from scratch, I do metal melting, foraging, stone setting, and engraving all by my hands. I always make jewelry when I am in calm mood and I put all the best intentions and thoughts into these jewelry pieces.

Recycled+Ethically sourced materials

I am using solid Pure gold (24ct) to create 9ct & 14ct gold also I am working with Sterling silver, and precious stones. If you wish to have jewellery in 18ct or white gold, please make a request.

All materials are sourced from Ethical and authentic providers from Europe.

Packaging

Your jewels will come with a nice, original Dzerve box. All packaging is sustainable so you can reuse it or recycle it. Natural linen is used for gift bags and lining. Cardboard boxes and tissue are FSC certificated, Cards are made from 100% recycled T-shirt offcuts.

WHAT HAPPENS TO YOUR INFORMATION?

When you purchase something from Dzerve, as part of the buying and selling process, your personal information such as your name, address and email address will be collected.
When you browse the Dzerve website, your computer’s internet protocol (IP) address will automatically be saved to provide Dzerve with information about your browser and operating system.
Email marketing (if applicable): With your permission, Dzerve may send you emails about new products and other updates.

CONSENT

When you provide Dzerve with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it implies that you consent to Dzerve collecting it and using it for that specific reason only.
In order to withdraw your consent for Dzerve to contact you, for the continued collection, use or disclosure of your information, contact Dzerve at dzervedzerve@gmail.com; Cami Sa Taulera no 100, Poligono 4, 07340 Alaro, Mallorca - Spain

DISCLOSURE

Please be assured that all the information that you share with Dzerve is private and confidential. All information collected will be used solely by Dzerve to conduct business.

SHOPIFY + STRIPE

Dzerve is hosted on Shopify. They provide the online e-commerce platform that allows Dzerve to sell products to you. Your data is stored through Shopify data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify & Stripe's Terms of Service or Privacy Statement:

SECURITY

Shopify stores all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Shopify, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
Stripe is responsible for protecting the security of Card Data in its possession and will maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding you and your customers that is stored in Stripe’s servers from unauthorised access and accidental loss of modification. However, Stripe cannot guarantee that unauthorised third parties will never be able to defeat those measures or use such personal information for improper purposes.

COOKIES

Like most websites, Shopify uses small bits of data called cookies stored on users’ computers to simulate a continuous connection. Cookies Shopify ‘remember’ information about your preferences and passwords and allow you to move within Shopify Service without reintroducing yourself. Members who disable cookies will not be able to use the Service, as they are required to maintain your login to the Shopify service within a browser session. Disabling cookies does not prevent you from accessing websites published under the Shopify system, though some features of those sites may be degraded.
The cookies can be tied back to personally identifiable information only in the event that you are logged into the Shopify Service. If you are logged into the Service, the cookies on your computer will uniquely identify your account within the Shopify system.
The Privacy Policy covers the use of cookies by Shopify, Inc. only and does not cover the use of cookies by any advertisers.

CHANGES TO THIS PRIVACY POLICY

Dzerve reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9ct/375 yellow gold

37.5% pure gold

62.5% other metals (silver & copper)

This gold will be pale yellow with slightly reddish hue.

Best price, entry level gold. At this low level carat the red colour of the Copper mix begins to come true.

* If you have sensitive skin, please choose 14ct or 18ct gold.

14ct/585 yellow gold

58.3% pure gold

41.7% other metals (silver & copper)

Durable and strong, great compromise between quality and price.

Rust and tarnishing resistant.

* If you have allergic reactions to other metals, please make a request and choose 18ct gold.

Sterling Silver/925

92.5% silver

7.5% other metals

The added metals in sterling silver make it an durable material. In addition to its light weight, this quality makes it an ideal choice for jewelry that will be worn daily or often. Sterling silver is prone to tarnish.

Easy why to get shine back: Mix Mix two parts baking soda to one part water to make a paste, then gently rub the mixture onto the jewelry. Rinse and dry with a soft cloth or microfiber towel. *This method is for jewellery without stones.

Care (General rules)

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• Always protect your jewellery from scratches, chemicals, and high temperatures.

• Store your jewellery in a clean, dry storage place.

• Be sure to remove before swimming or near chlorine.

• Clean with warm water and mild detergent and dry thoroughly with a soft cloth.

• Avoid spraying perfume directly on jewellery.

These are the normal guidance rules for jewellery care. But in reality, we can sleep, shower, and go to the sea and your solid gold jewels will be fine. :)

I am wearing my 9ct necklace for a long time and I am doing all things above. And it looks nice and pretty.

For people who have sensitivity to specific metal types, I would suggest choosing a higher gold carat like 14 or 18ct.

Especially for earrings, because a metal pin goes through an ear so it is closest to the skin. Please, choose the best metal type for your skin sensitivity.

Sterling silver may oxidize but you can easily clean it with warm soapy water.